Purchases made on the website carloveus.com may be paid by credit card, prepaid card and PayPal. Every purchase takes place with maximum security thanks to the adoption of the most advanced e-commerce technology and security systems (SSL) to protect your personal information and credit card data from unauthorized access. Such data are not accessible to third parties. When the order is completed, you will receive a confirmation email containing your Order Number and the details of your purchase. You can check the status of your order at any time in the appropriate section of your profile.
SUPPORT TEAM IS HERE TO HELP YOU!
Kindly keep in mind that we produce on demand. We do not stock items. Once an item is being printed, unfortunately it can not be used for any purpose. However, it’s difficult if the order received is not as our customers want actually. Thus we will support as much as possible for these cases.
You can cancel/change your order within 12 hours of placing your order for any reason. Out of the time, we will not be able to cancel/changing your order any more.
We do not ask this to be a pain, but rather to get your questions asked quicker!
TO MAKE IT EASY, PLEASE CONSIDER THE TIMELINE BELOW:
Since your order is placed
The fee charged for cancel/change of order
– Cancel: 5 USD/item for fee – Change size/variant: Free, non-accepted for some products – Change shipping address: Free but not accepted for some products
– Cancel: Non-accepted – Change size/variant: Free but only accepted until it is shipped out. – Change shipping address: free and just accepted until it is shipped out and only accepted for some products. We will contact our post office if necessary
***Note: The fee charged stated above is not included the difference between the origin price and after-change price.
To submit your cancel/change order request to us, please kindly fill the form below: